Aaron and Kaycee Ryan both worked in banking before Aaron began his career with SERVPRO in Palm Springs, California. After ten years of learning the fire and water damage restoration service industry, the couple applied for a SERVPRO franchise and for a loan from the Small Business Administration, soon selling their house and belongings in preparation for their company in August 2013. The Ryan’s had several SERVPRO franchise locations to choose from but didn’t find the networks or opportunities they needed. Before moving on from the area, they decided to give Wichita Falls a try in December 2013. It was perfect. With such a convenient highway system, one where all sides of the city are within a fifteen-minute drive, other factors like the current disruptive drought seemed unimportant. The couple officially began their franchise in July 2014. Kaycee came to the SBDC during the month they began their franchise. She was seeking advice in the areas of human resources and temporary employment. The SERVPRO franchise has many specific HR compliance and regulations. The SBDC also helped Kaycee get signed up for an upcoming SAM seminar and an appointment with Bruce Clinard from the PAC to get their business certified as a veteran-owned business. Kaycee and Aaron Ryan only had two employees and one technician in the beginning, now, the company functions with ten people. In Wichita Falls and the 26 Texoma counties, the Ryan’s work directly with homeowners, commercial property owners, and insurance companies to take care of their service needs.